App store makes ordering legacy Apple software easier
If you have a mac older than 3 years, going to a local Apple store won’t be very helpful. Why? Most of the apple stores don’t carry legacy parts they are called, and they don’t have old software either.
Why does this matter? If you work for companies like I do who have older macs then getting older software is a priority. Many places like schools, libraries have older macs and you can’t just easily get the software since it originally came from Apple. It isn’t available on the app store directly.
I went to the Apple website and searched in vain trying to find a link to let me order legacy software. I had to refresh/reinstall two macs that needed Mountain Lion version of the software. I ended up having to call Apple and a representative tried to walk me through where it is on the website. Unfortunately my screen didn’t show the same options as hers so I had to ask her to email me the link. The link worked though. It was dynamic or I would share it here. It allowed me to get to a page to order the software with my Apple ID and the credit card linked to it.
This was a completely different experience than ordering legacy software in the past. In the past I simply called Apple and they took my CC info and mailed me out the disk. This time however, they sent me an email after my CC cleared apparently the next day. Then in those two emails they had a password protected PDF and the password. Then after I did all that rigmarole, I had to put that redeem code in the Apple store redeem window. Then it allowed me to go to a screen and download the application.
This experience was both helpful and unhelpful. It still required me to spend a great deal of time to download the software and then burn it to a disk. I would have rather had the old way where they mail me the disk. I don’t mind waiting a few days for it. A better experience would have been to ask the customer if they would prefer an electronic or physical mailing or both. Charge us more money if you need to cover the expenses.
I realize most of you will never have to do this, but if you do, now you know. And as a famous cartoon said, knowing is half the battle.
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