LinkedIn protecting my account
I was traveling this weekend and I did something that I don’t normally do to connect to LinkedIn. I used a different type of computer with a different operating system, and from another state. Apparently this was enough to trigger LinkedIn that I might be a hacker. This is both helpful and unhelpful and I will explain why.
I like that credit card companies try to flag your account for unusual activities. I imagine that LinkedIn is doing something similar. Since our business identity is very important, this is a worthwhile and appreciated service. It is hard to know exactly what is normal activity. When my credit card thinks that I might have been compromised it has sent me an email or text asking if the last two charges were valid. I respond to that, and then life continues its merry way. LinkedIn’s process is not as smart.
It should have been that when LinkedIn detected suspicious activity, they could have texted or emailed me and asked if this was normal. For them to lock my account and ask me to change my password is heavy-handed in my opinion. Of course if my account had been breached I would argue they didn’t do enough. So I can understand there is a fine line here of how much they do to keep an account safe.
Still having an email/text notification in the account of suspicious activity I think is a better way of dealing with a questionable transaction. It has been interesting seeing how credit card companies try to protect my account. At first they would only notify me or call if I had traveled to another country. Now they are actually notifying me if the card is used in another state, or in a way that it normally isn’t used. While I appreciate their security, it is annoying to get constant alerts when you do atypical card activity.
It appears that more companies are taking fraud prevention seriously. LinkedIn for example. This would help those who are lax in their security, but also punish those who are forgetful. Many people forget passwords, and I have seen that often trigger false hacker protection. It makes perfect sense. Repeated wrong log in attempts are what hackers do, so of course that should be locked down. However the number of passwords people are asked to remember is difficult for most people to remember. There should be a better way than passwords, and hopefully that day will come soon.
So yes, thank you LinkedIn for protecting me. I just wish that we had a little bit more proactive questioning before demanding my password be changed.
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