Broken Vendor promises-Cisco

Broken Vendor promises-Cisco

I have used lots of Cisco equipment in my previous jobs. They have been a mixed bag. Some things lasted a long time, and others were useless the day they were installed and didn’t change. This is one of those times.

A company I worked with had spent tens of thousands of dollars on Cisco equipment in an effort to improve their infrastructure. Cisco promised them that it would work with the addition of some software. Great. The company after buying and installing the product then found out that the software was in beta. Oops! It took months for it to come out of beta status. Then the software of the product they bought was “experimental” and not supported. So they upgraded their software hoping it would work. Guess what? It did not work.

So when you have broken vendor promises at the start of any project, then is the time to cancel the project. When someone can break a promise, they will do it again, as Cisco continued to do. Just do this and it will work-nope. It is better to recognize your mistake and back out, then try to make a bad situation work.

Now for the company, myself and everyone involved Cisco has a black eye, and I felt compelled to write this to share and warn you as well. When a company has bad service there are real consequences and I have no problem showing the company those consequences. If I had owned the company that equipment would have been returned the moment they first admitted a problem.

So what can you do if you are stuck and you can’t return equipment? You just tell the vendor and whomever you bought it again that you won’t do business with them again. I know I won’t, and eventually karma does catch up.

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