Lexmark has a funny way of working

I occasionally find friends who are seduced by a low price or just don’t know anything about the history of equipment. One person bought a Lexmark which I have only had problems with as a tech. This is another example of why Lexmark is a printer brand I avoid. I prefer Canon for home and HP printers for a business.

The Lexmark was a color laser printer and the print quality was average. It had gotten very slow to print and ultimately would fail to print, take a long time to print, or distort whatever was printed. I looked into it and had to call Lexmark for support since it was acting so strangely. It wouldn’t connect to the network and I couldn’t manage it through its physical controls. It turns out that you have to clear the NVRAM and reset the printer to factory defaults several times and let it reboot. So I test on the iPhone, iPad, laptop and everything works great. I go to the manager’s office with the printer and it fails to print from the iPhone and iPad and very slow on the laptop.

At this point after spending 3 hours on the issue, it is time to throw in the towel. It just isn’t worth investing this kind of time in. I discuss getting a new HP color laserjet and I get approval. I test it, install it and it works perfectly. Part of being a professional is knowing when to throw in the towel. In my opinion they should throw away the printer and I told them that. You don’t waste your life dealing with junk.

So why did I say Lexmark has a funny way of working? The Lexmark tech told me that this printer can either work and accept jobs wirelessly, or wired but it can’t do both. It had a Wireless access point at the top. This is completely different from any other printer that I have used. I have had the most experience with Airprint on HP devices and they worked great through a wireless network no matter what manner the signal was sent to them. Choose quality and simplify your life.

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happyorright

Interested in technology, loves life.